The ESL Error Report page is your central workspace for finding and fixing label issues. Instead of making you check multiple screens to find layout or transmission faults, this page gathers all active errors across your store into a single view.

To access this page, click the Reports link in the left-hand navigation panel.

Note: The ESL Error Report only retains error data for 90 days. Older errors are automatically purged from the system. 

How the Error Report Works

To keep the report clean and easy to use, the page follows two basic rules:

💡 One Row per ESL: Each unique ESL ID is restricted to exactly one row in the report.If an ESL experiences multiple errors over time, the system automatically overwrites the old data and only displays the most recent error. 

Cleared Means Resolved: This page only displays active errors. Once you fix a device's core issue (such as successfully reapplying a link or re-pairing an item), that row will automatically disappear from the screen on the next system sync. Your goal is always a completely empty report grid!

Where Error Data Comes From

The report continuously pulls active errors from two main areas of the platform:

• Performance (Batch Updates): Captures item-level errors that happen during store-wide price updates, promotions, or layout changes
• Device Management: Gathers physical hardware errors, network connection timeouts, or configuration drops happening across all store devices.

Error Grid Columns

The report layout is organized into structured columns, providing the explicit hardware, product, and logistical data needed to diagnose a fault at a glance.