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Refreshing Devices

Elias Hazar
  • Updated

If a digital shelf label is linked to the correct product but isn't showing the latest updates—or if you notice an incorrect image on the display—you can use the Refresh Link tool. This tells storeLink to immediately fetch the newest information for that item, rebuild the display image, and send the update directly to the label. 

How to Force a Refresh

  1. Locate the Device: Find the target hardware unit in the grid using the ESL ID. Leverage the search and the filters to locate the desired device quickly.

    Locate Device.png

     

  2. Open the Device Details Side Panel by clicking on the individual ESL record.
     

  3. Click the Refresh Link button (indicated by the blue circular arrows icon).

    Refresh.png

     

System Behavior

  • Instant Re-Queue: Clicking this option prompts the application to instantly fetch the most up-to-date data profile for the assigned Product ID from the database.
  • Fresh Image Render: The system re-renders the visual template .
  • Network Push: A brand new ESL image is sent down to the physical device, generating a new entry at the top of the Transmission Timeline log.

💡Pro-Tip: When to "Refresh" vs. "Relink" 

  • Use Relink if you need to completely change which product is assigned to that label. This implies unlinking then linking the device. For more information, go to Relinking Device ↗.
  • Use Refresh Link if the product assignment is already correct, but the physical label is simply out of sync with a recent price drop or promotional update on your screen. It is an excellent initial troubleshooting step before declaring a label defective! 
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